ROI's Couch Conversations:
RevCycle Revelations with Jeff Tennant

Join ROI's Executive Director of Revenue Cycle Services, Jeff Tennant, in this five-part animated video interview series. Each video is under 8 minutes in length and is loaded with helpful tips, industry knowledge, and Jeff's firsthand experience which will help any healthcare revenue cycle professional better meet their objectives. Topics include:

  • Information Capture
  • Charge Capture & Billing
  • Receivables Management
  • Revenue Enhancement
  • CMS Mandates

Part 1: Information Capture (Duration: 6m 48s)

Learn more about how information capture impacts patient safety, patient experience, and all hospital operations, why consistent training and onboarding is key to proper information capture, and how a strong information capture strategy can lay the foundation for future healthcare developments.

RevCycle Information Capture

Part 2: Charge Capture & Billing (Duration: 5m 50s)

Charge capture helps you understand the true cost and support value-based care. Jeff Tennant shares how solid cost capture efforts can improve your reimbursement opportunities. You'll also gain some insights into ways to make the most of your charge capture strategy, such as keeping your charge description master up-to-date.

RevCycle Charge Capture

Part 3: Receivables Management (Duration: 6m 30s)

Learn how to tighten up your receivables management processes. Jeff identifies problem areas, such as timely filing and medical necessity denials. Also learn how new technologies like artificial intelligence and robotic process automation are presenting new opportunities in this arena.

RevCycle Receivables Management


Part 4: Revenue Enhancement (Duration: 4m 4s)

Learn how to enhance your revenue through Jeff's personal experiences. A few recommendations include looking for ways to market your higher margin capabilities within the community and leveraging information and charge capture to collect better data, make better decisions, and ultimately create more revenue.

RevCycle Revenue Enhancement


Part 5: CMS Mandates (Duration: 7m 36s)

While responding to CMS mandates can account for a significant portion of a CIO's budget, they can also be a great tool to help your organization do a better job and achieve greater financial outcomes. Learn how early adopters tend to see the greatest financial impact to their bottom lines, and learn what considerations you should take into account as you plan your strategy around CMS mandates.

RevCycle Regulations



About ROI Healthcare Solutions

Healthcare's Trusted IT Services Partner Since 1999

ROI Healthcare Solutions is healthcare's trusted IT Services Partner, founded in 1999. We save clients time and money, creating clinical, operational, and financial excellence through ERP and EHR initiatives. ROI offers industry-centric project management, consulting, implementation. optimization, support, and staffing services. Our leadership is committed to delivering quality services with highly engaged team members to clients who appreciate long-term partnerships.
ROI gives life to our clients' mission and vision through optimizing processes, people, and technology. We are recognized by both Inc 5000 as a fast growing private company and Modern Healthcare as the #23 Best Place to Work in Healthcare. ROI has been rated Best in KLAS within the KLAS Research's "Partial IT Outsourcing" category, with a current score of 95.7. 
ROI's HIS practice focuses on managing, implementing, and optimizing clinical, revenue cycle, technical, and reporting systems, such as Cerner, Siemens, AllScripts, McKesson, Epic, and Meditech. We are a Cerner Preferred Collaborator. Our core offerings center around project management, legacy support, application management/shared services, data migration/extraction, and decommissioning services. Our proven methodologies are applied to create smooth transitions of people, processes, and systems for healthcare providers across the country.