Open the Doors to Productive Communication


Common Points of Failure: Don't Talk to Me About Communications

So much depends on the success of your ERP implementation project. In the third in an ongoing series of videos about ERP project success, Diana Van Blaricom (VP, ERP Strategy) and Kathy Fickes (Sr. Project Manager) talk about more pitfalls to avoid. In this discussion, they cover:

1. Open communication as a major key for success

2. Various forms of communications and the expectations they create

3. Communication “red flags”

4. Encouraging communication between sponsors, execs and the PM

Presenter Spotlight


Kathy Fickes - Sr. Project Manager @ ROI Healthcare Solutions

Kathy Fickes

Kathy is an Information Technology professional with more than 15 years of healthcare IT experience supporting a variety of healthcare applications with a focus on business value realization and high customer satisfaction. She has repeated success in driving program/project management and accelerating technology advances and business process improvements to transform organizations across different verticals with specific expertise in directing Infor ERP implementations working with clients in the public sector and healthcare industries.

Diana Van Blaricom - VP, ERP Strategy @ ROI Healthcare Solutions


An industry-leading ERP executive with over 30 years of expertise traveling the globe to help organizations transform their business processes through advanced technologies. Diana helps customers create their technology roadmaps with pragmatic business process improvement, organizational strategy execution, leading practices, and change management techniques to improve user adoption.



About ROI Healthcare Solutions

ROI Healthcare Solutions is healthcare's trusted IT Services Partner, founded in 1999. We save clients time and money, creating clinical, operational, and financial excellence through ERP, EHR, and Revenue Cycle initiatives. ROI offers industry-centric project management, consulting, implementation. optimization, support, and staffing services. Our leadership is committed to delivering quality services with highly engaged team members to clients who appreciate long-term partnerships.
ROI gives life to our clients' mission and vision through optimizing processes, people, and technology. We are recognized by both Inc 5000 as a fast-growing private company and Modern Healthcare as a Best Place to Work in Healthcare. ROI has been rated Best in KLAS within the KLAS Research's "Partial IT Outsourcing" category and is a two-time KLAS category leader in "Business Solutions Implementation Services."